Front Office Specialist

Eye Care Partners • Cary, NC

4d • Onsite

About The Position

The Front Office Specialist is the first point of contact for patients and helps create a world-class Total Patient Experience. The role performs the administrative responsibilities necessary to support smooth patient check-in and check-out, while providing customer service and helping manage patient flow in the office. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required to carry out essential duties.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to walk, sit, and stand frequently; bend, stoop, and reach regularly; and lift, carry, push, and pull items weighing up to 25 pounds.
• Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

• Previous medical office experience preferred.
• Previous optometry and/or ophthalmology experience strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience by building relationships with patients and delivering service and support.
• Provide exceptional customer service during in-person and phone interactions.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls promptly and courteously.
• Work urgently while considering patients’ time and the doctor’s schedule.
• Verify insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to maximize efficiency and customer service.
• Complete daily reconciliations, close out the day, and count the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k)
• Employer 401(k) matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED