Front Office Specialist

Clarkson Eyecare • Alexandria, VA

9d

About The Position

A Front Office Specialist serves as the first point of contact and helps create a world-class Total Patient Experience. The role includes administrative responsibilities that support a smooth patient check-in and check-out process. Work is primarily performed in a standard office or clinical setting, with travel to other locations potentially required to carry out essential duties.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable background-check result as required by state.
• Provide proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Able to lift, carry, push, and pull items weighing up to 25 pounds.
• Strong fine motor skills and full use of hands for grasping, writing, typing, and using technology.
• Visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus.

Nice To Haves

• Previous medical office experience.
• Previous ophthalmic experience.

Responsibilities

• Embrace and execute the Total Patient Experience by building relationships with patients and delivering great service and support.
• Provide exceptional customer service during every in-person and phone patient encounter.
• Maintain a professional attitude, greet patients promptly and warmly, and thank them when they leave.
• Answer internal and external phone calls promptly and courteously.
• Act with urgency while considering patients’ time and doctors’ schedules.
• Verify insurance authorizations are complete and build accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to maximize office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED