Front Office Specialist

Clarkson Eyecare • Alexandria, VA

1d

About The Position

A Front Office Specialist serves as the first point of contact and sets the tone for a world-class Total Patient Experience. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required to carry out essential duties.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by state.
• Ability to provide proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; and use of hands for grasping, writing, typing, and technology.

Nice To Haves

• Previous medical office experience.
• Previous ophthalmic experience.

Responsibilities

• Embrace and execute the Total Patient Experience, building relationships with patients while delivering service and support.
• Provide exceptional customer service during every in-person and phone encounter.
• Maintain a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Double-check insurance authorizations and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow and communicate to maximize office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED