Front Office Specialist

Nationwide Vision • Tucson, AZ

4d • Onsite

About The Position

A Front Office Specialist serves as the first point of contact and helps create a world-class Total Patient Experience. The role handles administrative tasks that support a smooth patient check-in and check-out process, provides courteous service in person and by phone, and helps maintain efficient patient flow. Work is primarily in a standard office or clinical setting; travel to other locations may be required to perform essential duties.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to lift, carry, push, and pull items weighing up to 25 pounds.
• Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.
• Ability to perform frequent walking and the stated physical activities of the position.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience by building relationships with patients and providing service and support.
• Provide exceptional customer service during every patient encounter, in person or by phone.
• Maintain a professional attitude, greet patients promptly, and thank them when they leave.
• Answer external and internal phone calls promptly and courteously.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Double-check insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Competitive base pay
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED