Front Office Specialist

Nationwide Vision • Surprise, AZ

2d • Onsite

About The Position

A Front Office Specialist is the first point of contact for patients and helps create a world-class Total Patient Experience. The role includes administrative responsibilities that support smooth patient check-in and check-out, along with delivering courteous service and maintaining efficient patient flow. Work is primarily performed in a standard office or clinical setting, though travel to other locations may be required to carry out essential duties.

Requirements

• At least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable background-check result as required by state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to lift, carry, push, and pull items up to 25 pounds.
• Strong fine motor skills and full use of hands for grasping, writing, typing, and using technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.
• Ability to perform frequent walking, sitting, and standing, and regular bending, stooping, and reaching; occasional driving or climbing may be necessary.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

• Build relationships with patients and deliver service and support in accordance with the Total Patient Experience.
• Provide exceptional customer service during in-person and phone interactions.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and the doctor’s time and schedule.
• Verify insurance authorizations and create accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Follow company policies and procedures, including HIPAA requirements.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Competitive base pay
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED