Front Office Specialist

Concentra•Manheim Township, PA

About The Position

The Patient Service Specialist performs complex administrative duties, including patient registration and scheduling, providing excellent customer service to clients, and managing a multi-line phone system. The role requires general knowledge of various systems and procedures and helps ensure every patient receives quality clinical care and a welcoming, respectful experience. The position also performs some medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads, when assigned or approved by medical leadership. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. The role requires access to confidential and critical information, with ongoing discretion and secure information management.

Requirements

High school diploma or GED.
Six months to one year of job-related experience.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to deal with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with all levels of employees.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and experience entering data into various systems or applications.
Ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.
Concentra core competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors.
Communicate wait times to patients and direct them accordingly.
Obtain authorization, as needed, to process patients for services.
Check in patients using the appropriate patient management system.
Explain required forms to patients and ensure proper completion of paperwork.
Answer incoming telephone lines and direct callers accordingly.
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in the appropriate patient management system and distribute records.
File paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage dissemination of paperwork to outside parties, including non-injury, custody, and control forms.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings.
Participate in initial and ongoing training as required.
Process patient referrals, including accurate checkout, paperwork processing, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader in managing daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Use the employer reporting tool to scan and distribute employer results and paperwork.
Review clinician transcriptions and enter applicable charges using the internal charge entry system.
Perform assigned or approved medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads.

Benefits

401(k) retirement plan with employer match.
Medical, vision, prescription, telehealth, and dental plans.
Life and disability insurance.
Paid time off and extended illness days.
Colleague referral bonus program.
Tuition reimbursement.
Commuter benefits.
Dependent care spending account.
Employee discounts.
Reasonable accommodations for individuals with disabilities during the application or interview process, in performing essential job functions, and in receiving other employment benefits and privileges.