Front Office/Customer Service Representative

Closets By Design Columbus • Berkshire Township, OH

8d

About The Position

Closets by Design is seeking an enthusiastic and motivated Front Office/Customer Service Representative to support client satisfaction through friendly, professional communication. The role handles incoming calls and appointment booking, maintains designers’ calendars in a CRM, welcomes visitors, and provides administrative support to office staff, sales, and production/installation teams. The company designs, manufactures, and installs custom home organizing systems, including closets, home office furniture, media systems, wall-beds, and garage cabinetry.

Requirements

• Office experience.
• Proficiency in Microsoft Office.
• Excellent phone etiquette.
• Strong personal organizational skills.
• Strong work ethic.
• Strong verbal and written communication skills.
• Customer-oriented, friendly, and enthusiastic.
• No degree is needed.

Responsibilities

• Answer and direct incoming phone calls and book appointments.
• Manage designers’ appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Provide administrative support to office staff, the sales team, and the production/installation department.
• Complete general office duties using strong verbal and written communication skills.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Paid time off
• Paid training and ongoing professional development, including certifications and courses.
• Paid holidays
• Health and retirement benefits (not available at all locations).
• Open door policy with your manager.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed