Front Office Customer Service Specialist

Barkaritaville Pet Resort•San Antonio, TX

6d•$15 - $18•Onsite

About The Position

Barkaritaville Pet Resort is hiring an experienced, dependable Front Office Coordinator for its San Antonio location. This is a full-time, on-site position suited to someone with recent professional front-office or administrative experience in a busy, customer-facing environment. The role requires managing multiple responsibilities with professionalism, accuracy, and minimal supervision, while providing consistently excellent service to clients. The Front Office Coordinator supports the resort’s lodging, daycare, grooming, and other pet care services and may assist with safe pet handling and resort operations as needed. Pay is $15.00–$18.00 per hour, depending on experience, plus tips. Full-time employees are eligible for company-sponsored benefits. The schedule will be established within the front office’s operating hours based on business needs. The office operates Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and has scheduled pickup hours Sunday from 4:00 PM to 6:00 PM. Sunday is otherwise closed. Dependability and consistent attendance are essential. Applicants must submit a current resume showing employment dates, job titles, employers, primary responsibilities, and relevant front-office or administrative experience. Applicants selected to continue in the hiring process will be contacted directly; applicants are asked not to call the San Antonio resort about the position.

Requirements

At least 3 years of recent professional front-office, administrative, receptionist, or high-volume customer service experience in a busy customer-facing environment.
Strong telephone and face-to-face customer service experience.
Experience managing multiple responsibilities and competing priorities.
Strong computer skills and ability to quickly learn new software.
Experience accurately handling a cash drawer; processing cash and credit/debit card payments; providing correct change; and balancing or reconciling daily transactions.
Excellent organization and attention to detail.
Professional written and verbal communication skills.
Demonstrated reliability, punctuality, and consistent attendance.
Ability to work independently, take initiative, and follow through on responsibilities.
Ability to remain professional and organized during busy periods.
Comfort working around dogs and cats.
Submit a current, up-to-date resume that includes employment dates, job titles, employers, primary responsibilities, and relevant front-office or administrative experience.

Nice To Haves

At least 5 years of professional front-office or administrative experience.
Experience in a medical office, veterinary practice, professional office, hospitality environment, or other busy service-based business.
Experience processing payments, billing, and maintaining client records.
Experience with scheduling or reservation systems.
Experience managing busy or multi-line phones.
Strong data-entry skills.
Experience with Microsoft Word, Excel, Outlook, email, and other office software.
Pet industry experience is helpful but not required.

Responsibilities

Provide professional, friendly service to clients in person and by phone.
Manage a busy phone line, answer questions, and communicate accurate information.
Schedule reservations and maintain customer and pet records.
Check pets in and out for daycare, boarding, grooming, and other services.
Process payments and maintain accurate billing records.
Resolve routine client concerns professionally and know when to involve management.
Enter and maintain accurate information in the reservation software.
Prioritize multiple tasks and follow through in a fast-paced front office.
Communicate clearly with clients and team members.
Assist with safe pet handling and resort operations when needed.