Front Office Representative

Southwest Behavioral & Health Services Careers • Phoenix, AZ

19h • Onsite

About The Position

Southwest Behavioral and Health Services is hiring a full-time Front Office Representative for its Erickson Outpatient Clinic. The role supports clinic operations by processing medication refill requests, prior authorizations, and lab results; managing prescriber schedules; and serving as a liaison among consumers, prescribers, and clinical staff. Medical Assistants are encouraged to apply. The position is scheduled for 40 hours per week and may require work at various SB&H locations.

The role also includes consumer-facing, scheduling, documentation, and general clerical work. The employee helps coordinate care in accordance with clinic policies, procedures, and clinical protocols. A high school diploma or GED and prior clerical experience are required. Fingerprint clearance issued by the Arizona Department of Public Safety, or eligibility to receive it upon hire, is required. SB&H is a drug-free workplace and requires drug screening.

Requirements

• High school diploma or GED.
• Prior clerical experience; behavioral health experience is preferred. Consideration may be given to coursework in lieu of part of the experience requirements.
• Fingerprint clearance issued by the Arizona Department of Public Safety, or eligibility to receive it upon hire.

Nice To Haves

• Completion of a Medical Assistant training program is highly preferred.
• Medical Assistant certification is preferred.
• One to two years of experience in a medical or behavioral health setting is preferred.
• Bilingual English/Spanish skills.

Responsibilities

• Process refill requests, medication issues, and prior authorizations.
• Process and monitor lab results.
• Administer injections as needed.
• Make requested client contact calls for customer-service follow-up and complaint resolution.
• Manage prescriber schedules, including blocking documentation time and meetings.
• Establish, update, and maintain client databases and schedule consumer appointments.
• Maintain accurate, thorough, and current documentation of consumer contacts and services received or provided.
• Coordinate transportation when clinically necessary or appropriate.
• Coordinate care and needs in accordance with established policies, procedures, and clinical protocols.
• Obtain vital signs for prescribers.
• Schedule medication, counseling, and intake appointments.
• Complete intake referrals and screening.
• Call to reschedule appointments when clinical staff are unexpectedly unavailable.
• Perform general clerical duties as requested or assigned by the Front Office Supervisor, Program Director, and/or Administrative Coordinator.
• Greet consumers and answer incoming phone calls by the third ring.
• Check clients in and out.
• Confirm and update consumer contact information.
• Verify consumer eligibility or enrollment before appointments, including AHCCCS, RBHA/agency, Limited Income Subsidy, and Medicare Part D.
• Process transfer requests.
• Collect client fees or copayments.
• Work at various SB&H locations as required.

Benefits

• Three weeks of paid time off in the first year, with increased accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental, and vision insurance.
• Short-term and long-term disability insurance and life insurance for employees.
• Retirement account with a 40% company match on up to a 10% deferral.
• Career development and opportunities for internal promotion.
• Tuition reimbursement and discounted degree programs.
• Employee Assistance Program.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED