Front Office Representative

Southwest Behavioral & Health Services • Phoenix, AZ

1d • Onsite

About The Position

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Representative to join its Erickson Outpatient Clinic. This full-time, 40-hour-per-week position supports the clinic by processing medication refill requests, prior authorizations, and lab results; managing prescriber schedules; and serving as a liaison among consumers, prescribers, and other clinical staff. Medical Assistants are encouraged to apply. The role may require work at various SB&H locations.

The position requires a high school diploma or GED, prior clerical experience (preferably in behavioral health), and fingerprint clearance issued by the Arizona Department of Public Safety or eligibility to receive clearance upon hire. Coursework may be considered in place of part of the experience requirements. Medical Assistant training or certification, 1–2 years of medical or behavioral health experience, and English/Spanish bilingual ability are preferred.

SB&H is a non-profit, community-based behavioral health provider with more than 115 sites, over one thousand employees, and 40 years of experience. The organization describes its culture as Empowered Belonging, emphasizing voice and visibility, fair access, connection, learning and growth, and wellbeing and safety. The workplace is drug-free; drug screening is required. SB&H is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or GED.
• Prior clerical experience; behavioral health setting experience preferred. Coursework may be considered in lieu of part of the experience requirements.
• Fingerprint clearance issued by the Arizona Department of Public Safety, or eligibility to receive it upon hire.

Nice To Haves

• Completion of a Medical Assistant training program.
• Medical Assistant certification.
• 1–2 years of experience in a medical or behavioral health background.
• Bilingual English/Spanish.

Responsibilities

• Processes refill requests, medication issues, and prior authorizations.
• Processes and monitors lab results.
• Administers injections as needed.
• Makes requested client contact calls for customer service follow-up and complaint resolution.
• Manages prescriber schedules, including blocking documentation time and scheduling meetings.
• Establishes, updates, and maintains client databases and schedules consumer appointments.
• Maintains accurate, thorough, and current documentation of contact with consumers and services received or provided.
• Coordinates transportation as clinically necessary or appropriate.
• Coordinates care and needs in accordance with established policies, procedures, and clinical protocols.
• Obtains vital signs for prescribers.
• Schedules medication, counseling, and intake appointments.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are unexpectedly absent.
• Performs general clerical duties for the clinic as requested or assigned by the Front Office Supervisor, Program Director, or Administrative Coordinator.
• Greets consumers and answers incoming phone calls by the third ring.
• Checks clients in and out.
• Confirms and updates consumer contact information.
• Verifies consumer eligibility or enrollment before appointments, including AHCCCS, RBHA/agency, Limited Income Subsidy, and Medicare Part D.
• Processes transfer requests.
• Collects client fees and copayments.
• May work at various SB&H locations as required.

Benefits

• Three weeks of PTO in the first year, with increased accruals after continued service.
• 10 paid holidays.
• Low-cost medical, dental, and vision insurance.
• Short-term and long-term disability insurance and life insurance for employees.
• Company retirement match of 40% up to a 10% deferral into the SB&H retirement account.
• Career development and opportunities for internal promotion.
• Tuition reimbursement and discount degree programs.
• Employee Assistance Program.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED