Front Office Representative

United Digestive•Gainesville, GA

About The Position

The Front Office Representative assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The role coordinates patient check-in, collects patient payments, and manages information needed for patient visits. It is based at AGA in Gainesville, Georgia, with travel as needed for business requirements, and reports to the Clinic or Practice Manager.

Requirements

High school diploma or GED required.
Two to three years of specialty clinic experience.
Computer literacy and ability to operate Greenway and multiple Microsoft Practice applications.
Ability to deal with patients, visitors, coworkers, and physicians with courtesy and respect.
Professional, outgoing, warm, and helpful attitude.
Compassion when assisting people who are ill and need help.
Ability to plan, prioritize, and complete multiple tasks delegated by the Practice Manager.
Ability to work under pressure, assess and respond to issues, and communicate them in a timely manner.
Ability to communicate clearly with patients and coworkers by telephone, email, and in person.
Ability to interpret and apply clinical and non-clinical policies and procedures.
Ability to sit and stand in a normal practice environment and travel as business needs dictate.
Passing a pre-employment drug screening is a condition of employment.

Nice To Haves

Certified Medical Assistant certification preferred.
Gastroenterology experience preferred.

Responsibilities

Greet patients and visitors promptly and helpfully, providing instructions or directions as needed.
Ensure patient information is complete and accurate, update patient profiles, and scan required documents in Greenway when necessary.
Collect co-payments and outstanding balances; manage collected patient monies and close batches at the end of the day.
Provide patients with necessary release and HIPAA forms for completion and signature.
Notify clinical staff or other appropriate parties when patients arrive.
Generate fee tickets when patients arrive and assemble charts for next-day visits.
Ensure patient referrals are obtained as required by managed care plans.
Monitor schedules, organize patient flow for office appointments, and communicate end-of-day no-shows to the scheduling area.
Maintain a clean and orderly waiting area, coordinate patient movement, and report problems or irregularities to the Practice Manager.
Meet or exceed quality and productivity standards set by the Practice Manager.
Answer emails and voicemails and return patient calls in a timely and efficient manner.
Complete information requests from other UD staff promptly and effectively to help ensure payment on patient accounts.
Follow and promote HIPAA compliance and maintain strict confidentiality of patient information.
Participate in staff meetings and marketing activities as directed by the Practice Manager.
Cross-train and perform other practice functions, including phone triage, check-in/check-out, scheduling, pre-certification, and medical records, as directed by the Practice Manager.
Perform other duties or special projects as assigned.