Front Office Representative

United Digestive•Atlanta, GA

1d•Onsite

About The Position

The Front Office Representative assists physicians and management with clinical, clerical, and organizational tasks related to patient care. The role coordinates patient check-in, collects payments, and manages information needed for patient visits. It is based at AGA - Camp Creek in Atlanta, Georgia, and may require travel as business needs dictate. The position reports to the Clinic or Practice Manager.

Requirements

High school diploma or GED required.
Two to three years of specialty clinic experience.
Computer literacy and ability to operate Greenway and multiple Microsoft Practice applications.
Deal with patients, visitors, coworkers, and physicians with courtesy and respect.
Display a professional, outgoing, warm, and helpful attitude, with compassion for people who are ill and need help.
Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager.
Work under pressure and assess, respond to, and communicate issues in a timely manner.
Communicate clearly with patients and coworkers by telephone, email, and in person.
Interpret and apply clinical and non-clinical policies and procedures.
Pass a pre-employment drug screening; all employment offers are contingent upon passing.

Nice To Haves

Certified Medical Assistant certification preferred.
Gastroenterology experience preferred.

Responsibilities

Greet patients and visitors promptly and helpfully, providing instructions or directions as needed.
Ensure patient information is complete and accurate; update profiles and scan required documents in Greenway when necessary.
Collect co-payments and outstanding balances, manage patient monies, and close batches at the end of the day.
Provide patients with required release and HIPAA forms for completion and signature.
Notify clinical staff or other appropriate parties when patients arrive.
Generate fee tickets and assemble patient charts for next-day visits.
Ensure patient referrals are obtained as required by managed care plans.
Monitor the schedule and organize patient flow; communicate end-of-day no-shows to the scheduling area.
Maintain an orderly waiting area, coordinate patient movement, and report problems or irregularities to the Practice Manager.
Meet or exceed quality and productivity standards set by the Practice Manager.
Answer emails and voicemails and return patient calls in a timely and efficient manner.
Complete information requests from other UD staff promptly and effectively to help ensure payment on patient accounts.
Abide by and promote HIPAA compliance and maintain strict confidentiality of patient information.
Participate in staff meetings and marketing activities as directed by the Practice Manager.
Cross-train and perform other practice functions, including phone triage, check-in/check-out, scheduling, pre-certification, and medical records, as directed by the Practice Manager.
Perform other duties or special projects as assigned.