Front Office Representative
About The Position
Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office is in our Avondale clinic. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.
Requirements
- At least 1 year of customer service and communication skills
- High school diploma or equivalent
- Ability to plan, coordinate and organize front office tasks and workflow
- Excellent communication skills, ability to take initiative, work well with an established team
- Excellent organizational skills
- Attention to detail
- Computer skills using Microsoft software, scheduling software, and email applications
Responsibilities
- Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
- Check patients in and out
- Receive direct and relay telephone messages
- Efficient patient scheduling
- Maintain and keep an updated scanning/filing system
- Have an understanding of insurance referral processes
- Provide word-processing and secretarial support
- Ability to multi-task and execute delegated duties
Benefits
- Medical, Dental, and Vision benefits
- 401k match available
- Paid Time Off
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
