Front Office Representative

Southwest Behavioral & Health Services•Prescott Valley, AZ

8h•Onsite

About The Position

Southwest Behavioral and Health Services is seeking a Front Office Representative for its Prescott Valley team. The position performs front-office and patient-care activities, including check-in and check-out, appointment scheduling and confirmation, and medical insurance verification. It also maintains client databases, coordinates transportation when clinically appropriate, processes medication issues and prior authorizations, monitors lab results, completes intake referrals and screenings, and collects client fees or copays. The role reports to a Front Office Supervisor and may require work at various SBH locations as needed. The schedule is Monday through Friday and may vary depending on business needs. The position reports to the Prescott Valley outpatient location and pays $15.51 per hour. Southwest Behavioral & Health Services is a nonprofit community-based behavioral health provider with more than 115 sites, over one thousand employees, and 40 years of experience. The organization describes its workplace culture as centered on Empowered Belonging, valuing individual perspectives and supporting connection, fairness, learning, and wellbeing.

Requirements

High school diploma or GED.
Prior clerical experience, preferably in a behavioral health setting; coursework may be considered in lieu of part of the experience requirements.
Fingerprint clearance issued by the Arizona Department of Public Safety, or eligibility to receive clearance upon hire.

Nice To Haves

Completion of a Medical Assistant training program.
Medical Assistant certification.
One to two years of experience in a medical or behavioral health background.
Bilingual English/Spanish skills.

Responsibilities

Establish, update, and maintain client databases and schedule consumer appointments.
Coordinate transportation when clinically necessary or appropriate.
Process medication issues and prior authorizations.
Process and monitor lab results.
Schedule medication, counseling, and intake appointments.
Complete intake referrals and screening.
Answer incoming phone calls by the third ring.
Confirm and update consumer contact information.
Verify consumer eligibility and enrollment before appointments, including AHCCCS, RBHA/agency, Limited Income Subsidy, and Medicare Part D.
Collect client fees and copays.
Work at various SBH locations as required.

Benefits

3.3 weeks of paid time off in the first year, with increased accruals after continued service.
10 paid holidays.
Low-cost medical, dental, and vision insurance.
Short-term and long-term disability insurance.
Life insurance for employees.
Retirement account with a 40% company match up to a 10% deferral.
Career development and opportunities for internal promotion.
Tuition reimbursement and discount degree programs.
Employee Assistance Program.
Health and wellness benefits.