Front Office Representative

Integrated Medical Services (IMS)•Mesa, AZ

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Primary Care practice. The role handles patient-facing front-office operations, including answering phones, scheduling, and managing check-in and check-out. It may also assist with insurance authorization and verification and other office functions. The position is heavily focused on phone support and customer service for patients. The representative welcomes patients in person and by telephone, explains available services, payment categories, and billing procedures, and works with clinical staff to support smooth patient flow and reduce waiting times.

Requirements

At least one year of customer service skills and experience.
Excellent customer service and communication skills.
Computer skills using Microsoft software, scheduling software, and email applications.

Nice To Haves

Previous experience with the Athena system.

Responsibilities

Coordinate and manage physician clinic schedules.
Welcome patients in person or by telephone and explain available services, payment categories, and billing procedures.
Manage check-in and check-out, verify new-patient demographics, and scan insurance cards into medical files.
Schedule appointments, tests, and procedures.
Collect co-pays; review and verify insurance or other coverage; and calculate patient charges.
Answer incoming calls and route them to appropriate staff.
Review the daily clinic schedule for required authorizations and co-pays, and work with clinical staff to support smooth patient flow and reduce waiting times.
Make appointment reminder calls for the following day and follow up daily with patients who did not attend appointments.
Provide excellent customer service and assistance to patients.