Front Office Representative

Banner Health • Mesa, AZ

2d • Onsite

About The Position

The Front Office/Customer Experience Representative is the first point of contact for patients and visitors and helps ensure a welcoming, positive experience. The position coordinates patient flow by answering phones, scheduling appointments, registering patients, verifying insurance, obtaining required signatures, collecting patient liability, and providing financial guidance. It also supports reimbursement efforts, posts payments and charges, handles appropriate release of information, and assists with a range of patient services. The role works independently under regular supervision in a fast-paced, high-volume environment, using sound judgment to prioritize work and support timely patient care.

The role is based at 1220 S Higley Rd, Suite 101, Mesa, Arizona 85206, and is scheduled Monday through Friday between 8 a.m. and 5 p.m. Banner Medical Group provides primary and specialty care in a variety of settings across the communities served by Banner Health.

Requirements

• High school diploma/GED or equivalent working knowledge.
• One or more years of work experience involving patient financial services, financial services, collections, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.
• For employees working at the specified Banner behavioral health locations or in a Behavioral Health clinical setting serving children: an Arizona Fingerprint Clearance Card at hire, maintained throughout employment, and a signed Arizona Criminal History Affidavit upon hire.

Nice To Haves

• Experience with the company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with pre-certification, referrals, and authorizations.
• Calculate and collect patient liability; explain financial policies and available alternative payment arrangements.
• Enter payments and charges, complete daily reconciliation, balance the cash drawer, and prepare daily bank deposits and related paperwork.
• Schedule office visits and procedures, account for payor plan provisions, confirm appointments as needed, and ensure patients are prepared for visits.
• Communicate proactively with patients and other customers by phone, email, and in person; coordinate with care teams, management, centralized services, and HIMS to support patient flow.
• Assist with patient medical-record requests in accordance with company procedures and applicable state and federal laws.
• Support patient flow through services such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Work independently under regular supervision, manage multiple tasks in a fast-paced environment, and use sound judgment to prioritize work and support timely patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED