Front Office
About The Position
The Front Office professional works onsite and reports to the Center Administrator as a Patient Access Coordinator. The role supports a safe, accurate, welcoming patient experience from pre-arrival through checkout, ensuring data quality and revenue integrity while coordinating patients’ movement through the clinic. The position includes preparing for visits by reviewing schedules 24–48 hours in advance, facilitating digital-first check-in, monitoring patient queues and wait times, and communicating delays to patients and clinical staff. It also involves discussing and collecting patient payments, reconciling the daily cash drawer, completing checkout and follow-up scheduling, and conducting outreach for no-shows or preventive care appointments.
Requirements
- Computer literacy.
- Knowledge of patient eligibility and benefits.
- Knowledge of using scheduling systems to optimize staffing levels.
- Ability to handle patient concerns while maintaining rapport.
- Ability to follow defined workflows consistently.
- Ability to manage patient needs across scheduling and follow-up.
- Ability to manage time and tasks efficiently.
- Ability to handle incoming calls accurately and professionally.
- Ability to maintain accurate and complete records.
- Ability to work effectively across teams.
- Ability to maintain accuracy and completeness across tasks.
- Ability to manage multiple tasks simultaneously while maintaining accuracy.
- Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.
Nice To Haves
- Knowledge of appropriate communication channels and escalation rules.
- Ability to manage and verify digital intake data.
- Knowledge of how to protect patient identity.
- Familiarity with clinical operations.
- Ability to assist in patient registration.
- Familiarity with types of clinic visits.
Responsibilities
- Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
- Facilitate patient check-in using digital tools and accurately complete demographic information, consents, and patient-ready signals.
- Monitor the waiting room and EMR task queues, and communicate delays to patients and clinical staff.
- Discuss patients’ financial responsibility and process point-of-service payments.
- Reconcile the daily cash drawer.
- Complete checkout, schedule follow-up appointments, and conduct outbound outreach for no-shows or preventive care appointments.
- Verify patient identity and insurance coverage to support accurate records and prevent billing errors and denials.
- Coordinate patient flow with the clinical team and help maintain short wait times.
- Handle patient concerns and incoming calls professionally while maintaining rapport.
Benefits
- Medical benefits.
- Dental benefits.
- Vision benefits.
- 401(k) retirement savings plan.
- Paid time off.
- Company and personal holidays.
- Paid parental and caregiver leave.
- Short-term disability.
- Long-term disability.
- Life insurance.
- Bonus incentive plan based on company and/or individual performance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
