Front Office
About The Position
The Front Office professional is an onsite Patient Access Coordinator on the Front Office Healthcare Support team, reporting to the Center Administrator. The role delivers a safe, accurate, and welcoming patient experience from pre-arrival through checkout while maintaining data quality and revenue integrity and coordinating patient flow through the clinic. It includes preparing for visits, assisting patients with digital intake and check-in, monitoring queues and wait times, collecting payments, completing checkout and follow-up scheduling, and conducting outreach to patients who miss appointments or need preventive care.
Requirements
- Computer literacy.
- Knowledge of patient eligibility and benefits.
- Ability to use scheduling systems to optimize staffing levels.
- Ability to handle patient concerns while maintaining partnership.
- Ability to follow defined workflows consistently.
- Ability to manage patient needs across scheduling and follow-up.
- Ability to manage time and tasks efficiently.
- Ability to handle incoming calls accurately and professionally.
- Ability to maintain accurate and complete records.
- Ability to work effectively across teams.
- Ability to maintain accuracy and completeness across tasks.
- Ability to manage multiple tasks simultaneously while maintaining accuracy.
- Reliability, punctuality, integrity with protected health information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.
Nice To Haves
- Knowledge of appropriate communication channels and escalation rules.
- Ability to manage and verify digital intake data.
- Knowledge of how to protect patient identity.
- Familiarity with clinical operations.
- Ability to support patient registration.
- Familiarity with types of clinic visits.
Responsibilities
- Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
- Facilitate patient check-in through digital tools and ensure demographic information, consents, and patient-ready signals are completed accurately.
- Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
- Discuss patients’ financial responsibility, collect co-pays and outstanding balances at the point of service, process payments, and reconcile the daily drawer.
- Conduct patient checkout and schedule follow-up appointments.
- Manage outbound outreach for no-shows or preventive care appointments.
- Verify patient identity and insurance coverage to support data quality and prevent billing errors and denials.
- Signal patient readiness to the clinical team and help maintain short wait times and provider throughput.
- Handle incoming calls, patient concerns, and patient needs across scheduling and follow-up.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Bonus incentive plan based on company and/or individual performance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
