Front Office

CenterWell • Shreveport, LA

2d • $38,000 - $45,800 • Onsite

About The Position

The Front Office Healthcare Support professional delivers a safe, accurate, and welcoming patient experience from pre-arrival through checkout. Working onsite and reporting to the Center Administrator, the role serves as the Patient Access Coordinator, helping ensure data quality and revenue integrity while coordinating patient flow through the clinic. Responsibilities span preparation before visits, digital intake and check-in, waiting-room and queue management, point-of-service collections, checkout, follow-up scheduling, and outreach.

Requirements

• Computer literacy.
• Knowledge of patient eligibility and benefits.
• Ability to use scheduling systems to improve staffing levels.
• Ability to handle patient concerns while maintaining relationships.
• Ability to follow defined workflows consistently.
• Ability to manage patient needs across scheduling and follow-up.
• Ability to manage time and tasks efficiently.
• Ability to handle incoming calls accurately and professionally.
• Ability to maintain accurate and complete records.
• Ability to work effectively across teams.
• Ability to maintain accuracy and completeness across tasks.
• Ability to manage multiple tasks simultaneously while maintaining accuracy.
• Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

• Knowledge of appropriate communication channels and escalation rules.
• Ability to manage and verify digital intake data.
• Knowledge of patient identity protection.
• Familiarity with clinical operations.
• Ability to support patient registration.
• Familiarity with types of clinic visits.

Responsibilities

• Review schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps.
• Facilitate digital patient check-in and accurately complete demographic information, consents, and patient-readiness signals.
• Monitor the waiting room and EMR task queues, and communicate delays transparently to patients and clinical staff.
• Discuss patients’ financial responsibility, collect co-pays and outstanding balances, process payments, and reconcile the daily drawer.
• Complete checkout, schedule follow-up appointments, and conduct outbound outreach for no-shows or preventive care appointments.
• Verify patient identity and insurance coverage accurately.
• Manage patient flow and signal patient readiness to the clinical team to help maintain short wait times and provider throughput.
• Handle incoming calls, patient concerns, scheduling, and follow-up while maintaining accurate records and professional communication.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed