Front Office

CenterWell•Pasadena, TX

2d•$41,800 - $50,400•Onsite

About The Position

The Patient Access Coordinator is an onsite member of the Front Office Healthcare Support team, reporting to the Center Administrator. The role delivers a safe, accurate, and welcoming patient experience from pre-arrival through checkout while supporting data quality, revenue integrity, and the smooth flow of patients through the clinic. The coordinator prepares for visits by reviewing schedules 24–48 hours in advance to identify missing documentation, expired authorizations, and insurance gaps. They facilitate digital check-in, verify demographics and consents, monitor waiting-room and EMR queues, and communicate patient readiness and delays to patients and clinical staff. The role also discusses and collects patient payments, reconciles the daily cash drawer, schedules follow-ups, and conducts outreach to patients who miss appointments or need preventive care.

Requirements

Computer literacy.
Knowledge of patient eligibility and benefits.
Ability to use scheduling systems to improve staffing levels.
Ability to handle patient concerns while maintaining partnership.
Ability to follow defined workflows consistently.
Ability to manage patient needs across scheduling and follow-up.
Ability to manage time and tasks efficiently.
Ability to handle incoming calls accurately and professionally.
Ability to maintain accurate and complete records.
Ability to work effectively across teams.
Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

Knowledge of appropriate communication channels and escalation rules.
Ability to manage and verify digital intake data.
Knowledge of how to protect patient identity.
Familiarity with clinical operations.
Ability to support patient registration.
Familiarity with types of clinic visits.

Responsibilities

Review schedules 24–48 hours before visits to identify missing documentation, expired authorizations, and insurance gaps.
Facilitate digital patient check-in and ensure demographics, consents, and patient-ready signals are completed accurately.
Verify patient identity and insurance coverage to support accurate data and prevent billing errors and denials.
Monitor the waiting room and EMR task queues, signal patient readiness to the clinical team, and communicate delays to patients and staff.
Discuss patients’ financial responsibility, identify and collect co-pays and outstanding balances, process payments, and reconcile the daily drawer.
Complete checkout and schedule follow-up appointments.
Conduct outbound outreach for no-shows and preventive care appointments.
Handle incoming calls and patient concerns professionally while maintaining partnership with patients and clinical teams.
Maintain accurate and complete records and follow defined workflows consistently.