Front Office

CenterWell • Lexington, KY

1d • $38,000 - $45,800 • Onsite

About The Position

The Front Office professional works onsite as a Patient Access Coordinator and reports to the Center Administrator. The role supports a safe, accurate, and welcoming patient experience from pre-arrival through checkout, while ensuring data quality and revenue integrity and coordinating patient flow through the clinic.

The position verifies patient identity and insurance coverage, prepares for visits by reviewing schedules and identifying missing documentation or coverage issues, facilitates digital intake, and manages waiting-room and EMR queues. It also includes communicating delays, discussing and collecting patient financial responsibilities, reconciling the daily cash drawer, scheduling follow-up visits, and conducting outreach for no-shows or preventive care appointments. The role requires reliable, accurate, professional handling of patient information and payments, effective collaboration, and attentive patient service.

Requirements

• Computer literacy.
• Knowledge of patient eligibility and benefits.
• Ability to use scheduling systems to improve staffing levels.
• Ability to handle patient concerns while maintaining partnership.
• Ability to follow defined workflows consistently.
• Ability to manage patient needs across scheduling and follow-up.
• Ability to manage time and tasks efficiently.
• Ability to handle incoming calls accurately and professionally.
• Ability to maintain accurate and complete records.
• Ability to work effectively across teams.
• Ability to maintain accuracy and completeness across tasks and manage multiple tasks simultaneously while maintaining accuracy.
• Reliability, punctuality, integrity in handling Protected Health Information and cash, professional presence, adaptability, a growth mindset, and receptivity to coaching.

Nice To Haves

• Knowledge of appropriate channels and escalation rules.
• Ability to manage and verify digital intake data.
• Knowledge of how to protect patient identity.
• Familiarity with clinical operations.
• Ability to support patient registration.
• Familiarity with types of clinic visits.

Responsibilities

• Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Verify patient identity and insurance coverage accurately.
• Facilitate digital patient check-in and ensure demographics, consents, and patient-ready signals are completed accurately.
• Monitor the waiting room and EMR task queues, and communicate delays to patients and clinical staff.
• Discuss patients’ financial responsibilities, identify and collect co-pays and outstanding balances, process payments, and reconcile the daily drawer.
• Conduct checkout, schedule follow-up appointments, and manage outbound outreach for no-shows or preventive care appointments.
• Handle patient concerns while maintaining partnership and communicate professionally with patients and staff.
• Maintain accurate and complete patient records and follow defined workflows.
• Manage patient needs across scheduling and follow-up, incoming calls, and multiple tasks efficiently.
• Work effectively across teams and use scheduling systems to improve staffing levels.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and company and personal holidays.
• Paid parental and caregiver leave.
• Short-term and long-term disability coverage.
• Life insurance.
• Bonus incentive plan based on company and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed