Customer Service Office Associate

Piggly Wiggly•Ladson, SC

About The Position

Piggly Wiggly is seeking a reliable, detail-oriented Customer Service Office Associate to handle administrative, clerical, and front-end duties in a fast-paced, customer-first retail environment. The associate divides time between assisting customers at the service counter and completing office responsibilities such as bookkeeping, compliance checks, and reporting. The role also includes helping guide front-end team members and serving as the front-end lead when the Front-End Manager is absent. This is a part-time position with competitive/comparable pay. Availability to work nights and weekends is required. Applicants are asked not to call; application status inquiries should be made in person at the store.

Requirements

Strong communication and interpersonal skills.
Reliability, a strong work ethic, and attention to detail.
Familiarity with standard office machinery and computer programs, including Word and Excel.
Availability to work nights and weekends.

Nice To Haves

Prior experience in customer service, retail front-end operations, or basic bookkeeping.

Responsibilities

Provide fast, friendly, and efficient service at the customer service desk, including handling Western Union, lottery services, bill payments, and customer inquiries.
Assist in guiding front-end team members to support smooth store operations.
Serve as the front-end lead when the Front-End Manager is absent.
Verify cash balances, reconcile tills, and prepare bank deposits.
Answer and route phone calls.
Maintain organized paper and digital files.
Use standard office equipment and software, including word-processing and spreadsheet programs.
Complete monthly and quarterly compliance checks.
Monitor and reorder office supplies as needed.
Perform additional office or operational duties as assigned by the Store Manager.