Office Service Associate

The Millennium Group • Nashville, TN

5d

About The Position

The Office Service Associate provides reception, mailroom, office, and building services support for the Nashville WPX team and multiple WMG properties. The role maintains a staffed customer service area, handles client interactions, and provides backup coverage across staff functions as duties and coverage needs change.

The associate tracks and coordinates maintenance requests, supports office moves and furniture needs, maintains supplies and shared spaces, and helps prepare for executive meetings and events. The position also involves hands-on tasks such as assembling or rearranging furniture and hanging pictures.

Requirements

• High school diploma or GED equivalent.
• Ability to lift up to 50 lbs.
• 1 to 2 years of customer service experience.
• 1 to 2 years of experience in a corporate environment.
• 1 to 2 years of experience in building services.
• Proficiency in Microsoft Office: Word, Excel, Outlook, and PowerPoint.
• Ability to appropriately handle confidential and highly sensitive material.

Responsibilities

• Maintain a functional, staffed customer service area and provide reception coverage for the Nashville WPX team and multiple WMG properties.
• Manage client interactions, including handling difficult customers.
• Sort, distribute, and handle mail; assist with copy requests and work tickets during breaks or coverage periods.
• Ensure office equipment operates properly, maintain equipment, and report issues.
• Oversee general kitchen and pantry appliance upkeep and coordinate repairs for plumbing, refrigeration, and other facility needs.
• Schedule and monitor completion of maintenance service requests.
• Track workload through ServiceNow tickets for email, phone, and verbal requests.
• Maintain kitchen supplies and inventories and submit weekly requests.
• Keep conference rooms, copy areas, and pantries clean and organized, and keep corridors and freight areas free of debris.
• Assist with in-house moves, including packing, relocating personal belongings, and distributing keys.
• Prepare new offices with furniture and nameplates.
• Manage furniture installations, removals, and repairs, and coordinate office painting.
• Perform hands-on tasks such as assembling furniture, rearranging offices, and hanging pictures.
• Support executive meetings and events by setting up rooms, furniture, food, and beverages.
• Assist with event logistics, including staging and equipment setup.
• Act as backup for all staff functions and adapt to changes in duties and coverage as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED