Office Service Associate
About The Position
The Office Service Associate supports reception, mailroom, office services, maintenance coordination, and facility operations for the Nashville WPX team and multiple WMG properties. The role maintains a staffed customer service area, handles client interactions—including difficult customer situations—and provides backup coverage across staff functions as needed. The associate tracks service requests through ServiceNow, coordinates maintenance and repairs, maintains kitchen supplies, and keeps shared spaces organized. The role also supports office moves, furniture and office setup, and executive meetings and events, including room setup and event logistics. Hands-on duties may include assembling furniture, rearranging offices, and hanging pictures.
Requirements
- High school diploma or GED equivalent.
- Ability to lift up to 50 lbs.
- 1 to 2 years of customer service experience.
- 1 to 2 years of experience in a corporate environment.
- 1 to 2 years of experience in building services.
- Proficiency in Microsoft Office: Word, Excel, Outlook, and PowerPoint.
- Ability to appropriately handle confidential and highly sensitive material.
Responsibilities
- Provide reception support for the Nashville WPX team and multiple WMG properties, including managing client interactions.
- Perform mailroom functions, including sorting, distributing, and handling mail; assist with copy requests and work tickets as coverage requires.
- Schedule and monitor completion of maintenance service requests.
- Track workload through ServiceNow tickets for email, phone, and verbal requests.
- Maintain kitchen supplies and inventories and submit weekly requests.
- Keep conference rooms, copy areas, and pantries clean and organized, and ensure corridors and freight areas are free of debris.
- Assist with in-house moves by packing and relocating personal belongings and distributing keys.
- Prepare new offices with furniture and nameplates.
- Manage furniture installations, removals, and repairs, and coordinate office painting.
- Assemble furniture, rearrange offices, and hang pictures.
- Support executive meetings and events by setting up rooms, furniture, food, and beverages, and assist with staging and equipment setup.
- Ensure office equipment operates properly, report issues, maintain kitchen and pantry appliances, and coordinate repairs for plumbing, refrigeration, and other facility needs.
- Act as backup for staff functions and adapt to changing duties and coverage needs.
- Handle confidential and highly sensitive material appropriately.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
