Office Service Associate

RR Donnelley • Santa Monica, CA

8d • Onsite

About The Position

The Office Service Associate provides daily back-office services for a client and internal teams. Services primarily include reprographics and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role requires following established procedures, meeting contracted deadlines, managing workflow, checking work for quality, troubleshooting basic equipment issues, and interacting with clients. The associate must handle sensitive or confidential information appropriately and follow both Williams Lea and client-site policies.

Requirements

• High school diploma or equivalent.
• At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
• Proficiency using mail, phone, email, digital reprographics, and mail equipment.
• Familiarity with general back-office procedures and maintaining client satisfaction.
• Proven customer service skills.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and the judgment to know when to escalate issues to a supervisor.
• Ability to work well in a team and interact effectively with people from diverse and multifunctional backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated, positive, can-do attitude.

Responsibilities

• Use appropriate logs for office services work and ensure job tickets are properly completed before beginning work.
• Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
• Run jobs in the proper order and meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with a supervisor or client about job or deadline issues.
• Troubleshoot basic equipment problems and place service calls when needed.
• Prioritize workflow and perform quality assurance on personal work and the work of others.
• Load machines with paper, toner, and other supplies.
• Answer telephone calls and emails, and interact with clients in person, by phone, or electronically.
• Follow Williams Lea and client-site policies and use equipment and supplies cost-efficiently.
• Support hospitality, facilities, audio/visual, reception, and other service lines as needed.
• Lift up to 50 pounds on a regular basis.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED