Office Service Associate

RR Donnelley•Washington, DC

5d•$18 - $24•Onsite

About The Position

The Office Service Associate provides daily back-office services for the client and teams. These services primarily include reprographics (copy), mail, and intake functions in physical and digital environments. The associate may also support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures and client and Williams Lea policies while meeting service deadlines and maintaining customer satisfaction.

Requirements

High school diploma or equivalent.
At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
Proficiency using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills, including knowing when to escalate a problem to a supervisor.
Ability to work well in a team and interact effectively with people from diverse backgrounds and multiple functions.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.
Ability to lift up to 50 pounds regularly.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order and follow established procedures.
Communicate job or deadline issues to a supervisor or client.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, by phone, and electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.