Office Service Associate

RR Donnelley • Santa Monica, CA

9d • $19 - $26 • Onsite

About The Position

The Office Service Associate provides daily back-office services for clients and teams, adding value through reprographics (copy) and mail services in both physical and digital environments. The role may also support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The position follows established procedures and client and company policies while meeting contracted deadlines and maintaining service quality.

Requirements

• High school diploma or equivalent.
• At least one year of office services experience.
• Proficiency using mail, phone, email, digital reprographics, and mail equipment.
• Familiarity with general back-office procedures to meet and maintain client satisfaction.
• Proven customer service skills.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Ability to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and the judgment to know when to escalate an issue to a supervisor.
• Ability to work well in a team and interact effectively with people from diverse and multifunctional backgrounds.
• Ability to work in a fast-paced environment.
• Self-motivated, positive, can-do attitude.

Nice To Haves

• Office services experience in a legal, banking, or large corporate environment.

Responsibilities

• Use appropriate logs for all office services work.
• Ensure job tickets are properly completed before beginning work.
• Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
• Run jobs in the proper order and follow established procedures.
• Communicate with a supervisor or client about job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Perform quality assurance on own work and the work of others.
• Load machines with paper, toner, and other supplies.
• Answer telephone calls and emails, and place service calls when needed.
• Interact with clients in person, by phone, or electronically.
• Adhere to Williams Lea and client-site policies.
• Use equipment and supplies cost-efficiently.
• Lift up to 50 lbs. on a regular basis.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED