Office Service Associate
About The Position
The Office Service Associate provides daily back-office services for clients and teams. Work includes reprographics (copy) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures and client-site policies while delivering work accurately, on time, and in a cost-efficient manner. The position works Monday through Friday, 9:00 a.m. to 6:00 p.m. The stated hourly salary range is $17.88 to $24.28. Starting pay depends on factors such as relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Compensation may also include overtime, shift differential, call-in, or stand-by pay, depending on the role. RRD offers medical, dental, and vision coverage; paid time off; disability and life insurance; a 401(k) with company match; voluntary supplemental insurance; parental leave; adoption assistance; tuition assistance; and employer/partner discounts. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.
Requirements
- High school diploma or equivalent.
- At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
- Proficiency using mail, phone, email, digital reprographics, and mail equipment.
- Familiarity with general back-office procedures to meet and maintain client satisfaction.
- Proven customer service skills to create, maintain, and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail and good organizational skills.
- Ability to meet deadlines and complete projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions that conform to business needs and policy.
- Good problem-solving skills and judgment about when to escalate issues to a supervisor.
- Ability to work well in a team environment and interact effectively with people from diverse backgrounds.
- Ability to work in a fast-paced environment.
- Self-motivation and a positive, can-do attitude.
Responsibilities
- Use appropriate logs for all office services work.
- Ensure job tickets are properly completed before beginning work.
- Perform office services, primarily reprographics, mail, and intake functions, according to established procedures.
- Run jobs in the proper order by following procedures.
- Communicate job or deadline issues to a supervisor or client.
- Meet contracted deadlines for accepting, completing, and delivering work.
- Troubleshoot basic equipment problems.
- Lift up to 50 pounds on a regular basis.
- Prioritize workflow.
- Perform quality assurance on own work and the work of others.
- Load machines with paper, toner, and other supplies.
- Answer telephone calls and emails, and place service calls when needed.
- Interact with clients in person, by phone, or electronically.
- Follow Williams Lea and client-site policies.
- Use equipment and supplies in a cost-efficient manner.
- Provide back-office services and support other service lines as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
