Office Service Associate

RR Donnelley•Washington, DC

4d•Onsite

About The Position

The Office Service Associate provides daily back-office services for clients and teams. Work primarily includes reprographics, mail, and intake functions in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, meets contracted deadlines, maintains quality, supports clients, and uses equipment and supplies cost-effectively.

Requirements

High school diploma or equivalent.
At least one year of office services experience, preferably in a legal, banking, or large corporate environment.
Proficiency using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the ability to recognize when to escalate an issue to a supervisor.
Ability to work well in a team and interact effectively with people from diverse and multifunctional backgrounds.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.
Ability to lift up to 50 pounds on a regular basis.

Responsibilities

Use appropriate logs for all office services work and ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order and prioritize workflow.
Communicate with a supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems and place service calls when needed.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and interact with clients in person, by phone, or electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.
Support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.