Customer Service Coordinator

Alpine Intel • Charlotte, NC

14d • Onsite

About The Position

Alpine Intel is seeking a full-time Customer Service Coordinator to join its growing team in Charlotte, North Carolina. The role supports investigations of insurance losses involving technical equipment and combines billable investigation work with administrative responsibilities. Claims may involve electronic equipment such as computer networks, medical technology, industrial machinery, telecommunications infrastructure, and manufacturing equipment. The position works with engineers, clients, and vendors and may include occasional travel depending on training and project volume. Other work or projects may be assigned by management.

Requirements

• One to three years of experience in a customer-facing role.
• High school diploma required.
• High degree of technical aptitude.
• Excellent written and verbal communication skills.
• Critical-thinking ability and a customer-service mentality.
• Self-starter with strong organizational skills and attention to detail.
• Advanced computer and research skills, including proficiency with the Microsoft Office suite.
• Ability to follow through on commitments and complete them with professionalism, quality, and integrity.
• Experience working independently and in a collaborative team environment.
• Ability to travel occasionally, depending on training and project volume.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist with investigations involving commercial and industrial systems by gathering information, verifying whether damage resulted from lightning or a power surge, researching products and pricing, researching cash value, and communicating technical business information verbally and in writing.
• Conduct repair-or-replace research and analysis.
• Conduct in-house inspections when appropriate to training and expertise.
• Research weather and utility information.
• Maintain claims documentation and manage files.
• Support engineers by monitoring project deadlines and ensuring milestones are met.
• Track file communications and help ensure clients receive regular updates.
• Assist with vendor and client management, including researching and retaining vendors for projects and verifying invoices and costs against budgets.
• Assist with creating purchase orders for project expenses.
• Complete other work or projects assigned by management.

Benefits

• Competitive compensation package
• Career growth
• Diverse and positive work environment
• Professional development
• Employee referral bonus
• Medical, vision, and dental insurance coverage
• 401(k) with match
• HSA with employer contributions
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED