Service Coordinator I

National Church Residences•White Rock, NM

About The Position

The Service Coordinator coordinates programs and services that help eligible participants maintain quality of life and age in place, using a person-centered approach. Under general supervision, the role coordinates both group and individual services, connects participants with community resources, conducts non-clinical assessments and screenings, monitors participant needs and referrals, and provides customer service and support. The coordinator also maintains accurate electronic and written records, completes care plans and required reporting, and contributes to grants and special programs. The position works independently and as part of a team, maintains professional boundaries, and follows organizational, program, regulatory, and documentation requirements. The role may involve occasional travel or travel as directed by contract and department needs. Work can involve changing indoor or outdoor temperatures, some environmental distractions, and physical activities including standing, walking, sitting, stooping, driving, and lifting or carrying items. Supervision is occasional; the employee plans and arranges their work and refers unusual matters to a supervisor.

Requirements

High school diploma or GED.
Two or more years of experience in social service delivery with elderly people, people with disabilities, and/or families.
Working knowledge of supportive services and other resources in the area served by the project.
Ability to advocate, organize, problem-solve, and achieve results for participants.
Good communication, comprehension, and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite, and the World Wide Web, demonstrated by passing a computer literacy test.
Ability to speak, read, write, and understand English.
Ability to follow detailed instructions using common-sense reasoning and perform basic arithmetic, including calculations involving money and using a calculator or Excel spreadsheet.

Nice To Haves

Bachelor’s degree in social work or a related field.

Responsibilities

Coordinate group programs and activities for eligible individuals.
Act as a liaison to community agencies, build provider networks, identify new and low-cost services, and seek discounts where possible.
Monitor services provided by community agencies and document participants’ use in the designated system; manage supportive services where appropriate.
Develop and maintain a directory of local or state service providers.
Organize educational events on health care, agency support, life skills, and referral resources, and encourage participant involvement.
Identify partners who can provide health services and screenings at participants’ homes.
Help participants build informal support networks with peers, family, friends, and other participants; engage volunteers when appropriate.
Conduct outreach and explain the program to eligible individuals, offer enrollment, and regularly identify participant needs and make referrals.
Conduct telephone and in-person assessments and screenings according to program requirements and timelines.
Collaborate and share appropriate information with care and service colleagues to support participant goals.
Provide person-centered customer service, answer questions, address concerns, and assist with basic needs.
Help participants access requested community services, including housekeeping, meals, transportation, personal services, financial assistance, adult day care, and counseling, while following applicable program and contract requirements.
Follow participant- and program-specific monitoring schedules, including telephone and in-home visits as required by protocols or needs.
Complete miscellaneous assignments, gather reports, participate in interdisciplinary meetings, and support grants or special programs.
Build rapport while maintaining professional boundaries and supporting participants’ ability to age in place.
Manage time and documentation, respond to communications professionally and promptly, and record labor time according to policy.
Complete timely electronic and written documentation of interactions, assessments, and services; complete required participant forms and care plans; monitor plans and follow up on referrals and services.
Submit documentation needed for funder and quality performance reports.
Meet quality assurance and file review requirements and carry out responsibilities consistently with organizational core values.
Maintain an assigned caseload within the stated units-to-scheduled-hours ratio in housing settings.
Follow organizational policies, employee and facility handbooks, applicable laws and regulations, and required safety and compliance practices.
Respect individual rights and dignity, report complaints and allegations of abuse or misappropriation, and advocate for personal preferences and self-determination.
Complete annual education requirements, including compliance, privacy, security, and HIPAA training.