Service Coordinator I
About The Position
Service Coordinators support daily intake and referral processes and coordinate in-home care for clients enrolled in Medicaid programs. They maintain client caseloads, conduct regular check-ins, and update care plans as client needs change, while ensuring services comply with federal and state regulations, Managed Care Organization program rules, and contract requirements. The role also supports day-to-day operations, client advocacy, service enrollment, stakeholder collaboration, and referral-source outreach. Coordinators may conduct client assessments and home visits and represent the company at stakeholder and provider events. The incumbent typically works in an office environment, using a computer, telephone, and other office equipment. The work environment has typical office noise and may involve frequent interruptions. The employee is regularly required to sit, talk, or hear, and frequently required to perform repetitive hand motions, handle or feel objects, stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- Ability to meet position requirements with little direct oversight.
- Effective written and verbal communication skills.
- Computer efficiency.
- Reliable internet provided by the employee if working in a remote or hybrid position.
Nice To Haves
- Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field.
- One year of previous experience working with individuals with disabilities or older adults.
- A combination of education and experience.
- Bilingual ability in various locations.
Responsibilities
- Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
- Coordinate clients’ in-home care needs in compliance with federal and state regulations, Managed Care Organization program rules, and contract requirements.
- Assist with daily intake and referral processes to support business growth and development.
- Promote cohesiveness in the office environment.
- Support day-to-day operations and client advocacy.
- Collaborate with stakeholders regarding service delivery.
- Comply with applicable legal requirements, standards, policies, and procedures.
- Demonstrate dependability, effective problem-solving, and decision-making.
- Handle complex service programs and special projects.
- Market services to referral sources as needed.
- Maintain the skills and knowledge needed to coordinate workflow.
- Participate in professional development and training activities.
- Prioritize and multitask effectively.
- Provide excellent customer service to internal and external clients.
- Represent the company at stakeholder meetings, health fairs, and provider fairs.
- Enroll clients and employees in services, web portals, and EVV systems as needed.
- Conduct necessary client assessments and home visits as required.
- Answer and make phone calls and occasional video calls.
- Perform other duties as assigned.
Benefits
- Professional development and training opportunities.
- Medical, dental, and vision insurance, based on position and employment status.
- Vacation accrued at 3.07 hours per pay period, available to use when accrued.
- Profit-sharing for employees in good standing.
- Two paid floating holidays.
- Nine paid federal holidays.
- Paid safe sick time accrued at one hour per 30 hours worked, available to use when accrued.
- Instant Earnings Option.
- 401(k) retirement plan with discretionary company match.
- Company-paid life insurance.
- Supplemental life, accident, critical illness, and hospital benefits.
- Short- and long-term disability.
- Paid parental leave.
- Flexible Spending Account.
- Employee Assistance Program.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
