Service Coordinator I

Consumer Direct Care Network•Anchorage, AK

6d•Onsite

About The Position

Service Coordinators support daily intake and referral processes to connect clients with services and coordinate their in-home care needs in accordance with federal and state regulations, Managed Care Organization program rules, and contract requirements. They maintain caseloads of clients enrolled in Medicaid programs and conduct regular check-ins, updating care plans when clients’ needs change. The role supports day-to-day operations and client advocacy, collaborates with stakeholders, and may include client assessments, home visits, service enrollment, and representing the company at stakeholder and provider events. The position typically works in an office environment using a computer, telephone, and other office equipment. The workday may involve frequent interruptions. Employees are regularly required to sit, talk, or hear and frequently use repetitive hand motions, handle or feel, stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is preferred.
One year of previous experience working with individuals with disabilities or older adults is preferred.
A combination of education and experience may be considered.
Demonstrate dependability, effective problem-solving and decision-making, computer efficiency, and effective written and verbal communication.
Meet position requirements with little direct oversight.
Employees in remote or hybrid positions must provide their own reliable internet.

Nice To Haves

Bilingual ability is preferred in various locations.
Bachelor’s degree in a related field is preferred.
One year of experience working with individuals with disabilities or older adults is preferred.

Responsibilities

Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
Coordinate clients’ in-home care needs in compliance with federal and state regulations, MCO program rules, and contract requirements.
Assist with daily intake and referral processes to support business growth and development.
Promote cohesiveness in the office environment and support day-to-day operations and client advocacy.
Collaborate with stakeholders regarding service delivery.
Comply with applicable legal requirements, standards, policies, and procedures.
Handle complex service programs and special projects.
Market services to referral sources as needed.
Maintain the skills and knowledge needed to coordinate workflow.
Participate in professional development and training activities.
Prioritize and multitask effectively and provide excellent customer service to internal and external clients.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Enroll clients and employees in services, web portal, and EVV systems as needed.
Conduct necessary client assessments and home visits as required.
Answer and make phone calls and occasional video calls.
Perform other duties as assigned.

Benefits

Professional development and training opportunities.
Medical, dental, and vision insurance, depending on position and employment status.
Vacation accrued at 3.07 hours per pay period, available for use when accrued.
Profit-sharing for employees in good standing.
Two paid floating holidays.
Nine paid federal holidays.
Paid safe sick time accrued at one hour per 30 hours worked, available for use when accrued.
Instant Earnings Option.
401(k) retirement plan with discretionary company match.
Company-paid life insurance.
Supplemental life, accident, critical illness, and hospital benefits.
Short- and long-term disability.
Paid parental leave.
Flexible Spending Account.
Employee Assistance Program.
Pet insurance.