Service Provider Coordinator

ASSA ABLOY • Monroe, NC

12d

About The Position

The Service Provider Coordinator aligns performance expectations, drives performance, and ensures smooth operations related to contracting and billing for service providers. The role helps optimize costs, mitigate risk, and build long-term partnerships that support business growth. It manages vendor relationships and performance, contract sourcing and negotiation, compliance, invoice validation and reconciliation, billing disputes, spend analysis, and coordination with internal stakeholders.

Requirements

• At least 5 years of experience in customer relations, vendor management, procurement, or sourcing.
• Proven track record in contract negotiation and billing remediation.
• Excellent interpersonal, analytical, and organizational skills.
• Strong negotiation and conflict-resolution skills.
• Stakeholder management across cross-functional teams.
• Ability to lead and influence without formal authority.
• Ability to communicate requirements and expectations clearly to a wide range of individuals.
• Basic computer skills, especially email, spreadsheets, and presentation-creation software.

Nice To Haves

• Proficiency in vendor management systems such as Corrigo or BAAN.
• Experience with contract lifecycle management.
• Knowledge of vendor lifecycle management, performance benchmarking, risk assessment, process optimization, data-driven decision-making, and spend analysis.

Responsibilities

• Identify, evaluate, and onboard vendors aligned with business goals.
• Serve as the primary liaison between internal teams and external partners.
• Build collaborative, long-term vendor relationships across categories.
• Conduct regular vendor performance reviews and implement improvement plans.
• Lead RFPs, RFQs, and contract negotiations with service providers.
• Draft, review, and manage NDAs, MSAs, SOWs, and SLAs.
• Ensure compliance with legal, regulatory, and ethical standards.
• Collaborate with legal and finance teams to manage the contract lifecycle.
• Validate and reconcile vendor invoices and resolve billing discrepancies.
• Analyze spend data to identify cost-saving opportunities.
• Manage dispute resolution and documentation for audits.
• Align vendor costs with budget forecasts and financial goals.
• Manage multiple tasks while adhering to guidelines, budgets, and deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed