Service Provider Coordinator

ASSA ABLOY • Monroe, NC

9d

About The Position

The Service Provider Coordinator aligns performance expectations, drives service-provider performance, and supports smooth contracting and billing operations. The role focuses on optimizing costs, mitigating risk, and building long-term vendor partnerships that support business growth. It manages vendor relationships and performance, leads procurement and contract activities, ensures compliance, and oversees invoice validation, billing remediation, and financial analysis. The coordinator works with internal stakeholders, external partners, and legal and finance teams.

Requirements

• At least 5 years of experience in customer relations, vendor management, procurement, or sourcing.
• Proven track record in contract negotiation and billing remediation.
• Excellent interpersonal, analytical, and organizational skills.
• Vendor lifecycle management and performance benchmarking skills.
• Risk assessment, process optimization, data-driven decision-making, and spend analysis capabilities.
• Strong negotiation and conflict resolution skills.
• Ability to manage stakeholders across cross-functional teams and influence without formal authority.
• Ability to communicate requirements and expectations clearly to a wide range of individuals.
• Proficiency in vendor management systems, such as Corrigo or BAAN, and contract lifecycle management.
• Ability to manage multiple tasks and adhere to guidelines, budgets, and deadlines.
• Basic computer skills, especially email, spreadsheets, and presentation creation software.

Responsibilities

• Identify, evaluate, and onboard vendors in alignment with business goals.
• Serve as the primary liaison between internal teams and external partners, and foster long-term vendor relationships across categories.
• Conduct vendor performance reviews and implement improvement plans.
• Lead RFPs, RFQs, and contract negotiations with service providers.
• Draft, review, and manage NDAs, MSAs, SOWs, and SLAs.
• Ensure compliance with legal, regulatory, and ethical standards.
• Collaborate with legal and finance teams to manage the contract lifecycle.
• Validate and reconcile vendor invoices and resolve billing discrepancies.
• Analyze spend data to identify cost-saving opportunities.
• Manage dispute resolution and maintain documentation for audits.
• Align vendor costs with budget forecasts and financial goals.

Benefits

• Regular feedback, training, and development opportunities.
• Career growth opportunities locally, regionally, or internationally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed