Customer Service Coordinator
BAKERRIPLEY•Houston, TX
•Onsite
About The Position
The Service Coordinator is the first point of contact for Workforce Solutions Gulf Coast customers entering the career office and using the resource room. The role supports a seamless customer experience by helping visitors navigate available services, use self-service technology, and access job-search and career-exploration tools. The coordinator helps maintain service flow, technology access, customer readiness, and an organized resource environment.
Requirements
- High school diploma or GED required.
- One year of experience in customer service, administrative support, or a help desk role; preferably in a workforce development or public service environment.
- Familiarity with computers, common web-based applications, and office equipment.
- Ability to communicate clearly and effectively with diverse populations.
- Strong problem-solving, multitasking, and interpersonal skills.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Greet and direct customers upon entry, identify their service needs, and help them navigate the career office.
- Support customers in the resource room with computers, printers, scanners, and workforce tools such as WorkInTexas.com.
- Assist customers with resume printing, job applications, and accessing labor market information.
- Ensure customers are properly checked in and documented in systems such as WorkInTexas.com.
- Distribute brochures, forms, and other materials related to workforce programs, orientations, and events.
- Maintain the functionality and cleanliness of resource room equipment and materials.
- Monitor customer flow and technology use, providing assistance to support meaningful participation in self-service activities.
- Collaborate with Career Office staff to support appointments, workshops, and referrals.
- Accurately document customer interactions to maintain data integrity and compliance with service requirements.
- Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
