Compliance and Service Coordinator

Commercial Fire Protection, Inc.•Phoenix, AZ

13d•$34 - $36

About The Position

The Compliance & Service Coordinator coordinates fire and life safety inspections, service work orders, scheduling, compliance reporting, repair estimates, and customer communications. The role works closely with Portfolio Managers, Service Supervisors, technicians, and customers to ensure accurate documentation, timely service completion, and high customer satisfaction. The coordinator creates and tracks inspection, repair, and retest reports; follows inspections and deficiencies through completion; handles service requests and work orders; coordinates maintenance, technician schedules, and procurement; prepares estimates and proposals; maintains customer and work-order records; and supports operations and management with reporting and documentation audits. The position may require overtime or weekend work as needed or requested.

Requirements

Minimum 2 years of experience in office administration, customer service, service coordination, or a related role.
Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
Excellent communication, customer service, and follow-up skills.
Proficiency in Microsoft Outlook, Excel, Word, Google Sheets, and Adobe.
Ability to prepare estimates, coordinate schedules, and work collaboratively with internal teams and customers.
Proactive problem-solving skills and flexibility in a fast-paced environment.
High school diploma or GED equivalent.
Ability to work overtime or weekends as needed or requested.

Nice To Haves

Fire and life safety industry knowledge and familiarity with NFPA standards and AHJ requirements.

Responsibilities

Create, track, and submit inspection, repair, and retest reports to customers and applicable Fire Departments/AHJs.
Track inspections, deficiencies, repairs, and retests through completion, following up with technicians to obtain missing or corrected documentation.
Handle customer calls, service requests, work order creation, dispatching, scheduling, and status updates.
Coordinate planned maintenance, service agreements, technician schedules, and parts and materials procurement.
Prepare repair estimates, service quotes, and proposals; verify pricing, labor, and materials with appropriate team members.
Follow up on estimates and approvals and coordinate scheduling of approved repairs and retests.
Maintain accurate customer records, spreadsheets, compliance portals, and work order tracking systems.
Communicate with customers, technicians, subcontractors, and internal teams to resolve issues and maintain customer satisfaction.
Prepare reports, conduct documentation audits, and provide administrative support to Operations and management.
Perform other duties as requested or required.