Authorization and Compliance Coordinator
About The Position
CommQuest seeks a full-time Authorization and Compliance Coordinator for its Compliance Department in Downtown Canton, Ohio. The coordinator ensures client documentation is complete for insurance authorizations, processes and tracks payer approvals, and supports compliance reporting and administrative functions. The role works across departments to maintain accurate records, meet insurance and regulatory requirements, support performance benchmarks, and improve operational efficiency so clients receive appropriate coverage and services. The position offers relationships across the organization and in the mental health community, visibility into how the community supports people in need, opportunities to share expertise, and the satisfaction of benefiting clients and the wider community. CommQuest is a nonprofit mental health, addiction recovery, and social services organization serving clients from more than 34 counties through 12 facilities and more than 20 programs.
Requirements
- High school diploma or GED.
- Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
- Strong data-entry skills and ability to manage compliance documentation and navigate online portals and fax systems.
- Exceptional attention to detail and organizational skills.
- Strong communication, teamwork, and problem-solving abilities.
- Ability to adapt, manage competing priorities, and meet tight deadlines in a fast-paced environment.
- Professionalism and trauma-informed interactions with clients and staff.
Nice To Haves
- Associate's degree or college coursework in behavioral health or healthcare.
- Experience in a healthcare, behavioral health, or social services setting.
- Experience with EHR systems; NextGen is preferred.
- Knowledge of insurance authorizations, payer requirements, HIPAA, and confidentiality regulations.
Responsibilities
- Process insurance authorizations.
- Audit documentation.
- Support Compliance Team operations.
- Perform other duties as assigned.
- Work across departments to maintain accurate records and meet insurance and regulatory requirements.
- Support performance benchmarks and improve operational efficiency.
- Share CommQuest's mission, build relationships with clients, visitors, volunteers, and staff, and serve as an ambassador for its services.
Benefits
- Generous time off, including mental health days.
- 10 paid holidays annually.
- Retirement plan with company match.
- Medical, dental, and vision plans.
- CEU/licensure reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
