Authorization and Compliance Coordinator
About The Position
CommQuest seeks a full-time Authorization and Compliance Coordinator for its Compliance Department in Downtown Canton, Ohio. The coordinator ensures client documentation is complete for insurance authorizations, processes and tracks payer approvals, and supports compliance reporting and administrative functions. The role works across departments to maintain accurate records, meet insurance and regulatory requirements, support performance benchmarks, and improve operational efficiency so clients receive appropriate coverage and services. The position supports CommQuest’s mission and involves building relationships with clients, visitors, volunteers, and staff; representing the organization’s services; and contributing to efforts addressing community mental health needs. The schedule is a day shift, Monday through Friday, with flexibility to select a schedule between 6:00 a.m. and 8:00 p.m. A two-day hybrid arrangement may be available after successful completion of 90 days and/or depending on business needs.
Requirements
- High school diploma or GED required.
- Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
- Strong data-entry skills and ability to manage compliance documentation and navigate online portals and fax systems.
- Exceptional attention to detail and organizational skills.
- Strong communication, teamwork, and problem-solving abilities.
- Ability to adapt, manage competing priorities and tight deadlines in a fast-paced environment, and demonstrate professionalism and trauma-informed interactions with clients and staff.
Nice To Haves
- Associate degree or college coursework in behavioral health or healthcare.
- Experience in a healthcare, behavioral health, or social services setting.
- Experience with EHR systems; NextGen preferred.
- Knowledge of insurance authorizations, payer requirements, HIPAA, and confidentiality regulations.
Responsibilities
- Process insurance authorizations.
- Conduct documentation audits.
- Support Compliance Team operations.
- Perform other duties as assigned.
- Work across departments to maintain accurate records and meet insurance and regulatory requirements.
- Support compliance reporting, administrative functions, and performance benchmarks.
- Build relationships with clients, visitors, volunteers, and staff, and represent CommQuest’s services.
Benefits
- Generous time off, including mental health days.
- 10 paid holidays annually.
- Retirement plan with company match.
- Medical, dental, and vision plans.
- CEU/licensure reimbursement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
