Authorization Coordinator

Cambrian Homecare • Long Beach, CA

1d • Onsite

About The Position

The Authorization Coordinator supports the management of client authorizations by maintaining accurate information across internal systems and external portals. The role works with service coordinators, clients, families, and internal departments to follow up on outstanding authorizations, communicate changes, resolve discrepancies, and help ensure services are coordinated appropriately. It is a detail-oriented, fast-paced position requiring accurate data entry, organization, proactive follow-through, clear communication, and the ability to manage competing priorities.

The position is on-site in Long Beach, California, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Compensation is a fixed rate of $21.50 per hour.

Requirements

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong keyboarding and data-entry skills, with the ability to enter, update, verify, and maintain detailed information accurately and efficiently.
• Ability to handle repetitive data-entry tasks, work with multiple records and systems, identify missing or inconsistent information, and balance productivity with accuracy.
• Strong verbal and written communication skills, including the ability to respond professionally to inquiries, follow up on outstanding issues, and communicate updates clearly.
• Strong attention to detail and time-management skills, with the ability to manage multiple tasks, track outstanding issues, and meet deadlines.

Nice To Haves

• Previous experience working in healthcare, home care, or a related service-oriented environment.
• Experience with medical billing, insurance verification, prior authorizations, authorization requests, or eligibility management.
• Experience using electronic health records (EHRs), authorization management systems, or external payer portals.
• Familiarity with MatrixCare.
• Previous experience in high-volume data entry, data processing, records management, document verification, or administrative support involving frequent system updates and detailed recordkeeping.

Responsibilities

• Create and update client profiles, enter authorization details, process changes, and maintain complete records in the company's internal system.
• Review information for accuracy, correct discrepancies, and complete updates consistently and promptly across internal systems and external portals.
• Manage external authorization portals, review authorization information, and submit required updates.
• Monitor outstanding authorizations, follow up with service coordinators, identify discrepancies between external portals and internal records, and work to resolve issues in a timely manner.
• Communicate authorization updates to internal departments, including Staffing and Intake, so changes are shared promptly and services can be coordinated appropriately.
• Respond professionally and promptly to inquiries from service coordinators, clients, and families about authorization status, changes, and service-related concerns.
• Maintain accurate authorization records; document communications and follow-up activities; complete authorization reports; and use Excel and other systems to review and compare authorization information.
• Take responsibility for assigned authorizations and follow through to ensure updates are completed accurately and promptly.
• Proactively identify authorization issues, investigate discrepancies, communicate bottlenecks, and work toward timely resolutions.
• Manage multiple authorization requests, portal updates, and follow-up tasks while prioritizing deadlines and urgent needs.

Benefits

• Employees may participate in a 401(k) retirement savings plan.
• PTO and paid sick leave.
• Medical, dental, vision, life and AD&D insurance, accident insurance, hospital indemnity, and critical illness coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED