Authorization Coordinator

Dungarvin•Long Beach, CA

2d•Onsite

About The Position

The Authorization Coordinator supports the management of client authorizations by maintaining accurate authorization information across internal systems and external portals. The role works with service coordinators, clients, families, and internal departments to follow up on outstanding authorizations, communicate changes, and help ensure services are coordinated appropriately. This is a detail-oriented, fast-paced position requiring strong organizational skills, accurate data entry, proactive follow-through, clear communication, and the ability to manage competing priorities. The role is on-site in Long Beach, California, Monday through Friday, 8:00 AM–5:00 PM, at a fixed rate of $21.50 per hour.

Requirements

High school diploma or equivalent.
Bilingual in English and Spanish.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Strong keyboarding and data-entry skills, including the ability to accurately and efficiently enter, update, verify, and maintain detailed information.
Comfort handling repetitive data-entry tasks, working with multiple records and systems, identifying missing or inconsistent information, and balancing productivity with accuracy.
Strong verbal and written communication skills and the ability to respond professionally, follow up on outstanding issues, and clearly communicate updates.
Strong attention to detail and time-management skills, with the ability to manage multiple tasks, track outstanding issues, and meet deadlines.

Nice To Haves

Previous experience in healthcare, home care, or a related service-oriented environment.
Experience with medical billing, insurance verification, prior authorizations, authorization requests, or eligibility management.
Experience using electronic health records (EHRs), authorization management systems, or external payer portals.
Familiarity with MatrixCare.
Previous experience in high-volume data entry, data processing, records management, document verification, or administrative support involving frequent system updates and detailed recordkeeping.

Responsibilities

Create and update client profiles, enter authorization details, process changes, and maintain complete records in the internal system.
Review authorization information for accuracy, correct discrepancies, and promptly and consistently update internal systems and external portals.
Manage external authorization portals, review authorization information, and submit required updates.
Monitor outstanding authorizations and follow up with service coordinators.
Identify discrepancies between external portals and internal records and work to resolve them in a timely manner.
Communicate authorization updates to internal departments, including Staffing and Intake, so changes are shared promptly and services can be coordinated appropriately.
Respond professionally and provide timely updates to service coordinators, clients, and families regarding authorization status, changes, and service-related concerns.
Maintain accurate authorization records and document communication and follow-up activities.
Complete authorization reports and use Excel and other systems to review and compare authorization information.
Take ownership of assigned authorizations, follow through on outstanding requests, prioritize deadlines and urgent needs, and communicate bottlenecks.