Account Service Coordinator - Inventory Finance

Huntington National Bank•Schaumburg, IL

13d•$25 - $49•Onsite

About The Position

The Account Service Coordinator is an entry-level role providing high-quality support to dealers and internal partners. The position focuses on data entry, account maintenance, dealer assistance, and timely resolution of inquiries to support a positive customer experience. Depending on business needs, the role may support a shared pool of accounts or an assigned portfolio.

Requirements

High school diploma, GED, or equivalent education.
At least 1 year of experience in customer service, administrative support, or operations.

Nice To Haves

Strong written and verbal communication skills and a customer-focused mindset.
High attention to detail and strong organizational and time-management abilities.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Comfort learning new systems, tools, and processes.
Proficiency in MS Office, including Excel, Outlook, and Word, and ability to work across multiple software platforms.

Responsibilities

Serve as a primary contact for dealer questions about account activity, system navigation, documentation, payments, and general inquiries.
Respond accurately and promptly to dealer requests and escalate issues when needed.
Support dealer onboarding by collecting required documentation and assisting with applications.
Enter, update, and maintain dealer and account information in internal systems.
Process routine account updates, corrections, and maintenance requests.
Ensure data accuracy, proper documentation, and compliance with internal policies.
Coordinate with internal teams to process payments, adjustments, and account transactions accurately and on time.
Help clear exceptions, correct discrepancies, and resolve suspended or incomplete items.
Support preparation of standard dealer communications, including reminders and account updates.
Run reports and review account information to identify missing documents, incomplete data, or follow-up needs.
Flag potential issues to senior team members or management when appropriate.
Communicate dealer needs, concerns, and trends to internal stakeholders, including Sales, Finance, and Operations.
Work with teammates to provide consistent service and a positive dealer experience.
Participate in assigned projects focused on process improvement or workflow efficiency.
Support colleagues during peak periods or absences and perform other assigned duties.