Service Coordinator

TRIPLE J • Tamuning, GU

14d

About The Position

The Service Coordinator supports Commercial Tire Center’s commercial customers by coordinating service requests and connecting customers, sales personnel, and tire technicians. The role schedules appointments, dispatches technicians, helps ensure timely invoicing, and supports the resolution of customer concerns. It also provides product and service information, supports assigned commercial accounts and front-counter customers, and helps build product knowledge and lasting customer relationships. Work is regularly performed in a combination of office and shop environments.

Requirements

• Good planning skills and the ability to stay organized in a busy workplace.
• Strong communication, writing, and listening skills.
• A friendly, patient approach to customers.
• Good problem-solving skills and judgment about when to seek guidance.
• Strong attention to detail and accuracy with basic accounting and calculations.
• Basic computer skills and familiarity with a point-of-sale (POS) system.
• Willingness to learn, work with others, and follow through on tasks.
• Ability to lift and carry at least 20 lbs.

Nice To Haves

• High school diploma or GED preferred.
• At least one year of office administration experience preferred.
• At least one year of sales experience is a plus.

Responsibilities

• Coordinate commercial service requests from start to finish.
• Schedule appointments, dispatch Tire Technicians, adjust priorities, and keep customers and Commercial Sales informed about progress and changes.
• Prepare quotes and repair orders using established pricing and procedures, and follow up on open quotes.
• Support assigned commercial accounts and front-counter customers by identifying needs and recommending products and services.
• Handle incoming and outgoing calls, answer product and service inquiries, and maintain accurate call logs and messages.
• Confirm completed work with technicians, collect and check field tickets, and follow up on missing details or outstanding tickets.
• Create and finalize accurate invoices using service records and established pricing.
• Keep customer, quote, repair order, and invoice records current in the POS system.
• Help resolve customer concerns within company procedures and refer matters requiring company spending or further approval to management.
• Follow up with customers after service, record feedback, and share concerns and improvement ideas with the General Manager.
• Assist with special projects and other duties as assigned by management.

Benefits

• 401(k) with employer match, based on eligibility.
• Medical, dental, and vision insurance, based on eligibility.
• Voluntary life insurance, based on eligibility.
• Paid time off, based on eligibility.
• Employee and gas discounts, based on eligibility.
• On-the-job training.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed