Service Advisor Jobs

About The Position

Requirements

• High school diploma or GED.
• At least two years of mechanical or service-related experience.
• Valid driver’s license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly, professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate labor and parts estimates using established guidelines.
• Explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Coordinate technician workloads and repair scheduling with the Service Department to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.

Benefits

• Health insurance, effective upon hire.
• Dental and vision insurance.
• 401(k) and profit-sharing plan with 3% employer match.
• HSA with employer contribution.
• Voluntary benefit options.
• Paid time off (PTO), including 7 paid holidays.
• Employee assistance program (EAP).
• Employee discounts and special events.
• Advancement opportunities.