Quick Lane Service Advisor

Toyota of Melbourne • Melbourne, FL

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About The Position

Toyota of Melbourne is seeking an exceptional individual to join its Toyota Quick Lane team in a fast-paced, busy service department. The Service Advisor recommends vehicle maintenance, communicates technicians’ findings and repair recommendations to customers, prepares estimates, monitors vehicle progress, and explains completed work and charges. The role focuses on customer satisfaction and developing lasting relationships that encourage repeat and referral business. Applicants must have a valid driver’s license and be able to pass a background check and drug screen.

Requirements

• Excellent communication and customer service skills.
• Strong understanding of vehicle maintenance and repair.
• Strong computer and phone skills.
• Positive, friendly attitude and a customer-service mentality.
• Professional appearance and work ethic.
• Self-motivated and goal-oriented, with the ability to work in a fast-paced environment.
• Team player.
• Valid driver’s license.
• Ability to pass a background check and drug screen.

Nice To Haves

• Prior dealership experience is preferred but not mandatory.

Responsibilities

• Determine and recommend needed maintenance based on the vehicle’s age, mileage, and history.
• Review the Multi-Point Inspection and accurately translate technicians’ recommendations.
• Prepare a complete and accurate estimate of parts and labor costs.
• Monitor each vehicle’s progress throughout the day.
• Update customers daily on the status of their vehicles.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Perform active vehicle delivery and explain the Multi-Point Inspection, completed work, and charges to the customer.
• Establish and maintain strong customer relationships and loyalty to encourage repeat and referral business and build a long-term clientele.

Benefits

• Competitive bi-weekly pay.
• Performance-based bi-weekly bonus opportunity.
• 401(k) plan with company matching for full-time team members.
• Medical, dental, and vision insurance plans.
• Life insurance and short-term and long-term disability plans.
• Paid holidays.
• Vacation.
• Employee discounts.
• Paid training and educational career path to assist in career development.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed