Quick Lane Service Advisor

Kendall Dealership Holdings•Bend, OR

About The Position

Kendall Auto Group is hiring a Quick Lane Service Advisor to join the Service team in the Express Service Department at Kendall Ford of Bend. The Service department is a fast-paced environment serving customers throughout the community. Advisors are the first point of contact for customers and help build lasting service relationships by identifying and recommending vehicle repairs and maintenance. The role requires customer service experience, effective time management, strong work ethics, communication skills, and the ability to make recommendations and prioritize work according to customer needs. The position works primarily indoors. The employee may spend up to a full work shift working on a PC, stand and/or walk short distances during the shift, and frequently use the telephone. The required schedule is Tuesday through Saturday. Salary is listed as $50,000–$60,000+.

Requirements

Customer service experience is required.
A valid driver’s license and a good driving record are required.
Ability to demonstrate time management, strong work ethics, and strong communication skills.
Ability to make recommendations and prioritize items in order of importance for customers.
Availability to work the required Tuesday–Saturday schedule.

Nice To Haves

Knowledge of automobile repair and maintenance is preferred.

Responsibilities

Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verify that work was properly performed and diagnosed.
Research vehicle history to make informed recommendations.
Input and maintain customer information.
Complete work tasks efficiently and in an organized manner.
Communicate with customers throughout the day using telephone, email, and chat systems.
Schedule service appointments.

Benefits

Competitive pay plan and substantial bonus program.
Career path development opportunities.
Competitive paid time off.
Shop Manager on-site for assistance.
Fair dispatching and a teamwork environment.
Large loyal customer base and experienced, loyal service technicians.
Clean and safe shop with equipment needed to do the job.
Discounts on parts, service, and vehicle purchases for the employee and immediate family.
Medical, dental, and vision insurance.
Paid life insurance.
401(k) plan with Fidelity.
Accident and illness supplemental plans.