Automotive Service Advisor – Quick Lane & Tires

Stuteville Auto Group•Durant, OK

About The Position

Stuteville Chevrolet of Durant is seeking an experienced, customer-focused Quick Lane & Tire Service Advisor to serve as the primary point of contact for customers. The role helps customers understand their vehicle maintenance needs, recommends appropriate services, and supports a positive service experience from start to finish. Compensation includes a base salary plus uncapped commission, with earning potential tied to customer service and relationship building. The advisor works with customers and service technicians to coordinate maintenance and repairs, communicate service progress, and ensure accurate estimates, documentation, and payments. The dealership describes a supportive team environment and opportunities for training, professional development, and career growth.

Requirements

At least 1 year of automotive Service Advisor experience.
Knowledge of automotive maintenance, tire products, and common vehicle service needs.
Strong customer service, communication, and sales skills.
Ability to explain recommended services and repair estimates confidently to customers.
Excellent organizational and time-management skills, including the ability to multitask in a fast-paced environment.
Positive attitude, strong work ethic, and team-oriented approach.
Comfort using computers and automotive service software.
Valid driver's license with an acceptable driving record.

Nice To Haves

Ability to operate both automatic and manual transmission vehicles.

Responsibilities

Greet customers promptly and professionally and provide a welcoming service experience.
Assist customers with tire purchases, oil changes, routine maintenance, and other automotive service needs.
Listen to customer concerns, assess service needs, and accurately document information on repair orders.
Recommend maintenance services, tire options, and additional repairs based on vehicle needs and manufacturer recommendations.
Prepare and explain accurate estimates for parts, labor, and services.
Coordinate with service technicians to ensure work is completed accurately and efficiently.
Monitor service progress, manage customer expectations, and provide timely updates on vehicle status and completion times.
Review completed services with customers, explain charges, and process payments.
Maintain organized repair orders and accurate documentation of services performed.
Build customer trust and loyalty through honest recommendations, clear communication, and exceptional service.
Work with the service team to maintain efficient workflow and achieve departmental goals.