Quick Lane Service Advisor
About The Position
Kendall Auto Group is hiring a Quick Lane Service Advisor to join the Service team in the Express Service Department at Kendall Ford of Bend. The Service department is a fast-paced environment serving customers throughout the community. The advisor is a first point of contact for customers and helps build long-term service relationships by identifying and selling vehicle repairs and maintenance, making recommendations, and keeping customers informed throughout the service process. The role involves working with customers, technicians, and sales staff to coordinate service, verify completed work, research vehicle history, maintain customer information, and schedule appointments. Work is primarily indoors and may involve spending a full work shift on a PC, standing or walking short distances, and frequently using the telephone. The required schedule is Tuesday through Saturday.
Requirements
- High-level customer service experience; customer service experience is required.
- Ability to demonstrate time management, strong work ethic, and strong communication skills.
- Ability to make recommendations and prioritize items in order of importance for customers.
- Valid driver’s license and a good driving record.
- Availability to work the required Tuesday-Saturday schedule.
Nice To Haves
- Knowledge of automobile repair and maintenance is preferred.
Responsibilities
- Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
- Verify that work was properly performed and diagnosed.
- Research vehicle history to make informed recommendations.
- Input and maintain customer information.
- Complete work tasks efficiently and in an organized manner.
- Communicate with customers throughout the day using telephone, email, and chat systems.
- Schedule service appointments.
Benefits
- Competitive pay plan
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean and safe shop with the equipment needed to do the job
- Discounts on parts, service, and vehicle purchases for the employee and immediate family
- Medical, dental, and vision insurance
- Paid life insurance
- 401(k) plan with Fidelity
- Accident and illness supplemental plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
