Service Advisor

Hendrick•North Charleston, SC

19d

About The Position

The Service Advisor sells, identifies, and documents maintenance and repair services for customers, and schedules the requested work. The role works with customers and technicians to identify required maintenance, explains recommended services and repair estimates, and helps restore vehicles to the condition specified by customers. Duties are generally performed in the service area and involve regular interaction with customers, service technicians, the service manager, and employees from other dealership departments. Responsibilities may include conducting road tests and inspecting customer vehicles. The position has no direct supervisory responsibilities. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. The job description notes that duties may be revised and that other duties may be assigned at a supervisor’s request.

Requirements

Previous experience in automotive or customer service industries.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
High school diploma desired; GED is also listed.
Valid driver’s license.
Intermediate skills in Microsoft Office products and the ability to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Basic arithmetic ability, including addition, subtraction, multiplication, and division.
Ability to use common-sense judgment to carry out instructions and deal with standardized situations.
Regular and predictable attendance.
Ability to meet the stated physical and service-area demands of the role.

Nice To Haves

Automotive field of study or work experience.
Three to five years of desired work experience.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Calculate replacement-parts and labor costs and estimate mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments and service work.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area; follow safeguards and applicable safety rules and regulations.
Participate in required training and accurately record all hours worked in the company timekeeping system.
Demonstrate company Core Values and comply with company policies and procedures.
Perform other duties as assigned.
Inspect customer vehicles and, as applicable, conduct road tests and convey information between customers and service technicians.