Service Advisor

Wallwork Careers • Fargo, ND

18d

About The Position

Wallwork Truck Center is seeking a motivated, customer-focused Service Advisor for its Fargo, North Dakota team. The Service Advisor serves as the key connection between customers and technicians, providing clear communication and an exceptional customer experience. The role involves understanding customer concerns, recommending services and repairs, preparing estimates, coordinating appointments and repair workflows, and following work through to completion. The position is a salary role with base pay and incentives, listed at $65,000–$75,000 per year. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED.
• At least two years of mechanical or service-related experience.
• Valid driver’s license and acceptable driving record.
• Strong customer service and communication skills.
• Leadership skills and the ability to guide, support, and mentor team members.
• Ability to read, understand, and follow instructions and procedures.
• Ability to work independently, manage multiple priorities, and remain professional in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Welcome customers promptly and provide a friendly, professional experience.
• Listen carefully to customers’ concerns and understand their service needs.
• Recommend appropriate diagnostic services and repairs based on customer concerns.
• Prepare accurate labor and parts estimates using established guidelines.
• Explain recommended repairs, additional work, associated costs, and estimated completion times.
• Build and maintain positive, long-term customer relationships.
• Schedule service appointments using approved dealership systems and procedures.
• Coordinate technician workloads and repair scheduling with the Service Department to promote efficiency, quality, and timely completion.
• Monitor work in progress and follow up to ensure repairs are completed as scheduled.
• Review completed work to help ensure repairs meet quality standards and customer expectations.
• Verify applicable engine and chassis recalls, as well as Technical Information Bulletins (TIBs), using SIR and manufacturer systems.

Benefits

• Health insurance, effective upon hire.
• Dental and vision insurance.
• 401(k) and profit-sharing plan with 3% employer match.
• HSA with employer contribution.
• Voluntary benefit options.
• Paid time off (PTO), including 7 paid holidays.
• Employee assistance program (EAP).
• Employee discounts and special events.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED